Dight of Withdrawal
1.1 If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, the rights of art. 52 and ss. of the Consumer Code, as amended by Legislative Decree of 21/02/2014 n. 21, and therefore the right to withdraw from the Purchase Agreement (hereinafter “Right of Withdrawal“) for any reason, without reasons and without any penalty. The Withdrawal may cover all (Total Withdrawal) or only part (Partial Withdrawal) of the Goods purchased.
1.2 To exercise the right of withdrawal, the Customer must send a notice of withdrawal within 14 (fourteen) days starting from the day on which the Registered Customer acquires physical possession of the purchased products by signing the withdrawal
1.3 To this end, the Customer may use a simple communication or fill in the Withdrawal Form, downloadable in pdf. The means and contact details to send the communication of withdrawal are:
a) Registered mail with acknowledgment of receipt: Revi – Upcycling Furniture Design , Corso Fornari 32 – 70056 Molfetta – BA, Italia.
b) By e-mail Withdrawal Form: firstname.lastname@example.org
1.4 Pursuant to art. 59 of Legislative Decree 06/09/2005 n. 206 (Consumer Code), the right of withdrawal does not apply to goods made to measure, customized on the basis of customer requests. In the event that the product for sale falls under one of the cases referred to in art. 59 described above (as in the case of works to be commissioned and furniture to be recycled), the right of withdrawal will not be applicable. In this case Revì – Upcycling furniture design reserves the right to refuse the return of the product and refuse the refund of the price paid.
1.5 Following the exercise of the right of withdrawal, as regulated by point 6.3, the Customer will receive at the e-mail address stated at the registration stage all the instructions to return the Products: the practice number, the labelling to be applied to the packages, and the address to which the Products should be returned (or the contact details of a forwarder with whom to agree on collection).
1.6 Pursuant to art. 57 of the Consumer Code, the return of the Products to the Seller must take place without undue delay, and in any case no later than 14 (fourteen) days from the date on which the Consumer communicated his decision to withdraw. The date of receipt of the notice of withdrawal by the Seller and the date of acceptance of the Product by the post office or the date of acceptance of the goods by a forwarder shall be deemed to be valid.
1.8 The refund of the sums will be made through the same instrument adopted by the Customer at the time of payment, without undue delay and in any case within 14 (fourteen) days from the day on which it is informed of the consumer’s decision to terminate the contract in accordance with Article 54. The Seller may withhold the refund until the Seller has received the goods or until the Customer has demonstrated that he has returned the goods, depending on which situation occurs first.
The consumer will only bear the direct cost of returning the goods.
1.9 In the event that the goods, by their nature, cannot normally be returned by post, we indicate below the maximum estimated cost of return per product type:
– Bulky products (e.g. cupboards, sofas): 500€
– Products not bulky, up to 10 kg: 50€
1.10 The returned goods must be returned in resale conditions, preferably in their original packaging and accompanied by all possible accessories. Pursuant to the Consumer Code, the Customer is responsible for the decrease in the value of the products resulting from the handling of the products other than that necessary to establish the nature, characteristics and verification of the functioning of the goods. In this case, the Seller reserves the right to ask the user to recast the decrease in value found. Therefore, although not provided for by law a form of insurance on the return of goods due to the exercise of the right of withdrawal, we invite the customer to adopt it.